Order Cancellation Policy
Upon purchase of your order, you will be given up to 24 hours to cancel your order. We will provide you a full refund unconditionally if you cancel your order within 24 hours. However, if 24 hours have passed since you made the order, you will have to wait for your parcel to arrive before you can return it to us.
We are happy to say that our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
PLEASE NOTE: This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.
For your return to be eligible, the following conditions must be met:
(1) Item must be unused and in the same condition that you received it in, with tags intact.
(2) Item must be in the original packaging. An item with stains, folded cards, broken seals/plastic foiling will not be accepted.
(3) To complete your return, we require a receipt or proof of purchase. You can take a picture of any proof of purchase, and send it to us via email at firstname.lastname@example.org. Our team will review it and will notify you immediately as soon as we have confirmed your order details.
However, please note that if the condition of the product shipped back to us is not in acceptable condition, we reserve the right to not refund or exchange.
Please do not send your purchase back to the manufacturer. We shall not be responsible on any parcel missing en-route to us if there is no tracking available for the parcel.
Products that have been personalized cannot be refunded or exchanged. These include personalized clothing and jewelry.
Should the item be damaged during transit, send us an email with proof (attached pictures/videos) to email@example.com. Proof of the damage in videos / images is required. We will use the videos / images to assess the damage accordingly and provide you with the relevant options available to you. In most cases, we will provide you with a replacement of the damaged good.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.