FAQ

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Shipping & Delivery

WHEN WILL I RECEIVE MY ORDER?

HOW DO I TRACK THE STATUS OF MY ORDER?

HOW LONG IS THE PROCESSING TIME FOR MY ORDER BEFORE IT IS SHIPPING?

DO YOU SHIP WORDWIDE?

WHERE DO YOU SHIP FROM?

HOW MUCH DOES SHIPPING COST?

WHY IS MY ORDER BEING SHIPPING IN DIFFERENT PACKAGES?

MY SHIPMENT HAS BEEN RETURNED DUO TO UNCLAIMED.

WILL I BE CHARGED FOR CUSTOMS AND TAXES?

WHAT IS VAT, AND WHY DO I HAVE TO PAY VAT?

Customer Service

HOW CAN I CONTACT YOU?

WHAT DOES YOUR 30 DAYS QUALITY GUARANTEE MEAN?

Refunds

DO YOU OFFER REFUNDS?

MY ITEM(S) DOES NOT FIT. CAN I EXCHANGE IT FOR A NEW SIZE?

I RECEIVED A DAMAGED ITEM(S)

I RECEIVED THE WRONG SIZE! WHAT SHOULD I DO?

Payment

IS IT SAFE TO BUY FROM POPFUNKY?

HOW DO I MAKE A PURCHASE?

Orders

I PLACED AN ORDER. WHY HAVE I NOT RECEIVED A TRACKING CODE YET?

I ENTERED THE WRONG SHIPPING ADDRESS BY ACCIDENT! WHAT SHOULD I DO?

I ORDERED THE WRONG SIZE ON ACCIDENT! WHAT SHOULD I DO?

I CHANGED MY MIND, CAN I CANCEL MY ORDER?

MY TRACKING SAYS DELIVERED BUT I HAVE NOT RECEIVED THE ITEM(S)

MY ORDER NEVER ARRIVED! WHAT SHOUD I DO?